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Customer Orders

The Customer Orders function in Apparel²¹ POS is used to create, process and track three different types of orders:

Customer Orders – Customer Pick up: These are created at POS manually or by using Kit entry
Customer Orders - Click and Collect Orders: These are created via the Retail API as web orders that will be collected from Store
Customer Orders – Store Despatch: These are created via the Retail API as web orders that will be sourced and despatched from a POS store.

The Customer Orders functionality consists of:

An order details screen that enables product entry and editing of packed and pick up/despatch quantities as well as displaying taken quantities for Customer Pick Up orders
Partial pickup/despatch of the order.

Note - Ability to allow Partial despatch is controlled from head office. When Partial despatch is not allowed, the order can't be completed from POS. An error will be shown.
A payment details entry that allows for deposits and multiple payments
Reject despatch orders and place order back into queue to calculate a new despatch location. This can be done by selecting POS Functions / Reassing Order option or click on Alt + R Reassign Order button.

All Customer Orders have the following fields:

Column	Explanation
Code	Product Code
Description	Colour long description concatenated with product description
Colour	Colour code
Size	Size code
Outstanding	Total order quantity not yet taken/packed. This is editable. This must always be equal to or greater than packed quantities.
Packed	Represents packed quantity on order. Editable up to Outstanding. I.e. Can only pack what’s left on the order. When quantities are packed, they are added to the POS Cust Orders Packed stock bucket.
Taken /Shipped	Non editable display column. This is a display of all quantities already taken/despatched in previous sessions. i.e. Sum of all prior pick ups/despatches
Pick Up / Shipped	Editable column used to enter the quantity to be picked up / despatched in the current session. This can be edited up to the packed quantity only.
Price	Price for a single unit
Disc	Discount total for order line less any “taken” items.
Net	(Discounted Price X (Qty-Taken))

The Total value of the order shows the sum of Net column against detail lines. The Outstanding value of the order shows the Total less any payments already made and not yet used for pickups.